Official Documents

Ez96 Privacy Policy – Data Protection & User Privacy

Ez96 takes our responsibility to protect your privacy seriously. This policy transparently explains how we collect, use, store, and safeguard your personal information at all times.

Effective Date: 1 January 2026  |  Version: 3.1  |  Standards: PDPA Compliant
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256-bit SSL Encryption

All data transmitted between your device and ez96's servers is encrypted using industry-standard 256-bit SSL technology to ensure complete security.

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No Data Sales

Ez96 never sells, rents, or trades your personal information to any third party for commercial purposes without your consent.

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Full Transparency

We are transparent about what data we collect, why it is needed and how long it will be retained. There are no hidden agendas in our privacy policy.

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User Control Rights

You have the full right to access, correct, or request deletion of your personal data held by ez96 at any time.

Quick Summary: ez96 collects only the data necessary to operate our services securely. We do not sell your information. You may request access to or deletion of your data at any time by contacting our team.

1Introduction

Ez96 ("we", "Platform", or "ez96") is fully committed to protecting the privacy of every user on our platform. This Privacy Policy explains in detail how we handle your personal information β€” from the point of collection through to storage and, where necessary, deletion.

This policy applies to all users accessing the ez96 website at ez96.vu, the ez96 mobile app, and all digital services provided under the ez96 brand. By registering for or using any ez96 service, you agree to the terms of this Privacy Policy.

Ez96 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. We adopt a "privacy by design" approach β€” meaning data protection is built in from the ground up in every system and process we develop.


2Data We Collect

Ez96 collects the personal information necessary to provide a safe, orderly, and quality service. The types of data we collect are as follows:

a) Registration and Identity Information (KYC)

  • Full name as shown on your identity card or passport
  • Date of birth and national ID or passport number
  • Full current residential address
  • Active mobile number registered in your name
  • A valid and active email address
  • Copies of identity verification documents submitted during the KYC process

b) Financial Information

  • Bank account number or registered bank name used for deposits and withdrawals
  • E-wallet information such as registered Touch 'n Go eWallet, Boost or GrabPay accounts
  • Records of deposit and withdrawal transactions made through the platform
  • History of betting and gaming activity on the platform

c) Technical and Usage Data

  • IP address of the device used to access the platform
  • Device type, operating system and web browser version
  • Cookie data and session identifiers for login authentication
  • Platform activity logs including pages visited and access times
  • General location information based on IP address (country and state only)

KYC Note: The Know Your Customer (KYC) process is a legal requirement for all licensed financial platforms. ez96 uses KYC documents solely for identity verification purposes and to comply with anti-money laundering (AML) requirements. These documents are not used for marketing purposes.

Data Type Collection Method Requirements
Identity Information Registration form, KYC Mandatory
Financial Information Deposit/withdrawal portal Mandatory
Technical Data Automatic (cookies, server logs) Functional
Game History Automatically during gameplay Functional
Marketing Preferences User preferences Options

3How We Use Your Data

Every piece of information we collect is used for specific, legitimate, and transparent purposes. ez96 does not use your data for any purpose beyond what is stated in this policy without obtaining your consent first.

  • Account management and identity verification: Your personal information is used to create and manage your ez96 account, verify your identity during login and fulfil KYC requirements mandated by the relevant licensing authority.
  • Financial transaction processing: Financial data is used to process deposits, withdrawals and any payments related to your wagering activity on the ez96 platform.
  • Account security and fraud prevention: Technical data such as IP addresses and activity logs are used by ez96's security systems to detect unauthorised access, suspicious activity and any attempted fraud.
  • Service improvement: Usage data analysed in aggregate (without identifying individuals) helps the ez96 team understand usage patterns and continuously improve the user experience.
  • Service communications: We use your email address and phone number to send important account notifications such as transaction confirmations, security alerts and service updates.
  • Marketing communications (with consent): If you have agreed to receive marketing communications, we will send you information about ez96's latest promotions, bonuses and offers. You may withdraw this consent at any time.
  • Legal compliance: ez96 may need to use or disclose your information to comply with applicable legal requirements, regulations, or court orders.

4Information Sharing

Ez96 understands that your privacy is invaluable. We do not sell, rent, or trade your personal information to third parties for commercial purposes. However, there are specific situations where we may need to share your information with trusted parties:

  • Payment service providers: To process deposit and withdrawal transactions, the required financial information is shared with licensed payment service providers that manage our payment infrastructure. All such providers are bound by strict confidentiality agreements.
  • Game software providers: Third-party game operators that provide game content on the ez96 platform may receive game data necessary to properly run your game session. Your full identity information is not shared with game providers.
  • Analytics and anti-fraud services: ez96 uses trusted third-party analytics platforms and fraud detection services for platform security purposes. These services only receive the data they require and are not permitted to use it for any other purpose.
  • Authorities and regulatory bodies: ez96 will disclose user information to legal authorities, regulatory bodies, or law enforcement agencies when required by law, court order, or a valid official investigation.
  • Business transfers: In the event of a merger, acquisition or sale of ez96 business assets, user information may be transferred as part of those business assets, subject to appropriate notice being given to users.

Our Guarantee: Every third party that receives ez96 user data is bound by strict data protection agreements. They are strictly prohibited from using that data for any purpose other than what has been agreed upon with ez96.


5Data Security

Protecting your personal data is ez96's top priority. We continuously invest in security infrastructure and adopt a layered approach to ensure your data remains safe at all times:

  • End-to-end encryption: All communications between your device and ez96's servers are protected by TLS 1.3 protocol with AES-256-bit encryption. This means your data cannot be read even if intercepted during transmission.
  • Stored data encryption: Sensitive information such as passwords, bank account numbers and KYC details are stored in encrypted databases using industry-recognised encryption standards.
  • Two-factor authentication (2FA): ez96 supports two-factor authentication for all user accounts, adding an extra layer of security that protects your account even if your password is compromised.
  • 24/7 Security Monitoring: The ez96 security team monitors our systems around the clock using advanced threat detection tools to identify and respond to any security threats swiftly.
  • Regular security audits: The ez96 platform undergoes periodic independent security audits by certified third-party cybersecurity firms to ensure our security standards remain current.
  • Internal access controls: Access to user data within ez96 is restricted on a need-to-know basis. All access to sensitive data is logged and audited regularly.

Shared Responsibility: While ez96 takes all reasonable security measures, the security of your account also depends on your own actions. Please use a strong password, enable 2FA, and never share your login credentials with anyone.


6Cookies and Tracking Technologies

Ez96 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:

  • Essential Cookies: These cookies are required for the basic operation of the ez96 platform, such as maintaining your login session, saving language preferences and ensuring session security. They cannot be disabled as they are essential to platform functionality.
  • Performance Cookies: These cookies help us understand how users interact with our platform β€” such as which pages are visited most frequently and how long pages take to load. This information is used to improve platform performance.
  • Functional Cookies: These cookies allow the ez96 platform to remember your preferences such as display settings, interface language and other personal configurations to provide a more personalised experience.
  • Marketing Cookies: With your consent, marketing cookies are used to display more relevant ez96 ads and promotions based on your interests and usage history. You may withdraw this consent at any time through the cookie settings.

You can manage or block cookies through your web browser settings at any time. Please note, however, that blocking essential cookies may affect the overall functionality of the ez96 platform.


7Data Retention and Deletion

Ez96 retains your personal data for as long as your account is active and for the period required to fulfil the purposes stated in this policy and to meet applicable legal obligations.

  • Active account data: Account information and user profile data are retained for the duration that your account remains active and in use on the ez96 platform.
  • Financial transaction records: In compliance with applicable anti-money laundering (AML) legal requirements, financial transaction records are retained for a minimum of 7 years from the date of the transaction, even if your account has been closed.
  • KYC documents: Identity verification documents are retained for the period required by applicable law, typically 5 to 7 years after account closure.
  • Technical logs: System access logs and technical data are retained for a maximum of 12 months for security and system debugging purposes, after which it is automatically deleted.
  • Marketing data: If you withdraw consent for marketing communications, data related to your marketing preferences will be deleted within 30 days working.

When data is no longer needed and there is no legal obligation to retain it, ez96 will securely delete or anonymise that data using methods that meet recognised security standards.


8Your Rights as a User

As a valued ez96 user, you have the following rights regarding your personal data under Malaysia's PDPA and ez96's policies:

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Right of Access

You have the right to request a copy of the personal information ez96 holds about you at any time.

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Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal information held in our records.

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Right to Erasure

You may request deletion of your personal data, subject to applicable legal retention obligations.

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Right to Object

You have the right to object to the use of your data for direct marketing purposes or certain types of processing at any time.

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Data Transfer Rights

You have the right to request your data in a machine-readable format for transfer to another service provider.

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Right to Restriction

You may request restriction of your data processing in certain circumstances while an investigation or appeal is ongoing.

To exercise any of the above rights, please contact the ez96 data protection team through the support channels listed in Section 11. We will process your request within 14 working days from the date of receipt of the completed request.


9Children's Privacy

Ez96 is a platform exclusively for adult users aged 18 years and above. We do not intentionally collect, store or process any personal information from individuals under the age of 18.

All new registrants are required to confirm they are 18 years of age or older during the registration process. The mandatory KYC process for all users is specifically designed to verify the age and identity of each user before they are granted full access to ez96's services.

Immediate Action: If we discover or are presented with evidence that a user under the age of 18 has successfully registered on the ez96 platform, the account will be immediately suspended, all funds will be returned (where applicable) and related records will be deleted in accordance with established procedures.


10Policy Amendments

Ez96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to the services we offer.

When we make significant amendments, we will notify you via an in-platform notice on ez96 and by email to your registered address at least 14 days before the amendment takes effect. The "Effective Date" at the top of this page will be updated to reflect the latest version.

Continued use of the ez96 platform after any policy amendment takes effect will be considered your acceptance of the amended policy. If you do not agree with the changes made, you have the right to close your account before the amendment comes into effect.


11Contact Us

If you have any questions, concerns or wish to exercise your privacy rights, the ez96 data protection team is ready to assist you through the following channels:

  • Live Chat 24/7: Use the live chat function available directly within the ez96 platform or app for immediate assistance
  • Support Email: [email protected] β€” we aim to respond within 24 hours on business days
  • FAQ: Visit our FAQ page for quick answers to frequently asked questions about privacy and data security

ez96's Commitment: Your privacy is not merely a legal obligation for us β€” it is a core value that guides every business decision we make. We are committed to being more transparent, more secure, and more responsible in how we manage our users' data.

Why Trust ez96

Your Privacy, Our Priority

More than just a written policy β€” ez96 implements real privacy protections that you can experience every day.

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Malaysia PDPA Compliance

Ez96 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) β€” the country's primary data protection legislation. All our data collection and processing procedures are designed to comply with every provision of this Act.

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Full Account Control

Through the ez96 account settings page, you have full control over your profile information, marketing communication preferences and cookie choices. Modify your privacy settings at any time without needing to contact support.

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Secure Servers in Malaysia

Ez96 Malaysia user data is stored in secure data centres managed to strict physical and digital security standards, ensuring your data remains in a protected environment at all times.

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Flexible Communication Options

You have full control over the types of communications you receive from ez96. Unsubscribe from promotional emails, disable SMS notifications, or limit communications to security alerts only β€” the choice is entirely yours.

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Full Transparency in Data Usage

Ez96 does not obscure the true purpose of data collection. Every information field you complete during registration or KYC is accompanied by a clear explanation of why it is required and how it will be used.

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Fast Response to Privacy Requests

The ez96 data protection team is committed to processing all user privacy rights requests within 14 business days. We treat every request with the utmost seriousness and provide detailed, meaningful responses.

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Safe & Trusted Platform

Play with Peace of Mind β€” Your Data is Always Safe at ez96

With a transparent privacy policy, industry-grade data encryption and a full commitment to user rights, ez96 is the responsible gaming platform of choice for you and your family.

256-bit SSL Encryption Malaysia PDPA Compliance 24/7 Support No Data Sales
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