Ez96 believes that online entertainment should be fun and safe. We provide a wide range of self-control tools and practical guides to ensure your gaming experience stays within healthy and responsible boundaries.
At ez96, we understand that online gaming is purely a source of entertainment — not a means to generate regular income or resolve financial difficulties. Our approach to responsible gaming goes beyond a legal requirement; it is a core value we uphold in every aspect of this platform.
Many start with the pure intention of having fun, but without proper awareness and control, the gaming experience can turn into a costly habit. That is why ez96 provides a range of tools and resources to keep you fully in control — at any time.
Our core principle is simple: Play for enjoyment, not as an escape. If you find yourself playing to escape stress, chasing losses, or neglecting daily responsibilities, these are serious warning signs that require immediate attention.
Important Reminder: Online gaming carries addiction risks. Winning cannot be guaranteed. All game outcomes are random and independent of one another — yesterday's wins do not guarantee today's wins.
Make sure the money used does not come from savings or essential expenses.
Chasing losses is a red flag that must be stopped immediately.
Playing without limits is the leading cause of wasted time and money.
Work, family, and health should never be disrupted by gaming.
If you are unsure of your answers, consider using ez96's self-control tools.
We do not merely provide an entertainment platform — we are committed to ensuring your gaming experience remains positive and in control.
Ez96 only accepts users aged 18 and above. A mandatory KYC process is required for every new user to ensure no underage individuals can access our platform. This is not merely a requirement — it is our responsibility to society.
You can set daily, weekly, or monthly deposit limits directly from your ez96 account settings. Once a limit is set, our system will prevent any deposit that exceeds the amount you have chosen — no complicated procedures required.
The session time limit feature allows you to restrict the total time spent on the ez96 platform each day. The system will send an alert as you approach your set limit and will automatically log you out once the limit is reached.
Need a short break? Use the cooling-off period feature to suspend your account for 24 hours up to 6 weeks. During this period, you will not be able to log in or make any deposits — giving you the space to reflect and rest.
For those who need a longer break, ez96 offers a self-exclusion option of 6 months, 1 year, or unlimited duration. During this period, your account will be fully closed and you will not receive any marketing communications.
Monitor your own playing patterns through the personal activity report in your ez96 account. View your deposit history, loss limits, play time, and overall trends — all this information helps you make smarter decisions every day.
Gambling addiction often begins subtly and gradually. Recognising the signs early is the single most important first step toward getting help in time.
Continuously chasing lossesYou keep playing in hopes of recovering money you have lost, even as losses continue to grow.
Lying about gambling activityYou hide the extent of your gambling from family members, friends, or those close to you.
Neglecting key responsibilitiesWork, studies, family relationships, or daily responsibilities are starting to be disrupted or neglected due to gambling.
Borrowing money to gambleYou borrow money from family or friends, or use credit, to fund your betting activity.
Feeling restless or irritableYou feel uncomfortable, anxious, or irritable when not playing or when trying to cut back on gambling.
Gambling to escape problemsYou use gambling as a way to escape problems, stress, anxiety, or negative feelings in daily life.
If you identify two or more of the above signs in yourself, we encourage you to contact the Malaysia Problem Gambling Helpline immediately at 03-2780 4800 or use the ez96 self-exclusion tool immediately.
Answer the following questions honestly. There are no right or wrong answers — this is a tool to help you understand your relationship with gambling.
If you answered "Yes" to 7 or more questions, we recommend seeking professional help.
Have you ever lost time at work or missed studies because of gambling?
Has gambling affected your happiness or reputation within your family?
Have you ever gambled to get money to pay off debts or resolve financial problems?
Has gambling made you less responsible or less attentive to your family's well-being?
Have you ever felt regret after gambling or after losing in a game?
Have you ever gambled until you ran out of money and had to sell your belongings?
After losing, do you feel the urge to return and gamble as soon as possible to chase your losses?
Have you ever borrowed money to gamble and been unable to repay the loan?
Have you ever considered doing something illegal as a way out of financial problems caused by gambling?
Has gambling caused you sleep difficulties or other health problems?
This questionnaire is for self-awareness purposes only and is not a substitute for professional clinical diagnosis. If you are concerned about your results, please seek expert help.
All these self-control tools can be accessed directly from your ez96 account settings — no need to contact customer support.
Login to account → Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly limit. Limits take effect immediately and can only be lowered without delay.
Set the maximum loss amount you are willing to bear in a day, week, or month. Once the loss limit is reached, the platform will block any further wagering until the limit period expires.
Limit your session duration to a specific number of minutes or hours. The system will send a warning 10 minutes before the limit is reached and will automatically end the session when time is up.
Choose a break period from 24 hours up to 6 weeks. Your account will be fully suspended during this time — you will not be able to log in, make deposits, or receive any promotions from ez96.
For long-term account closure (6 months, 1 year, or permanent), contact ez96 support or use account settings. Permanent self-exclusion cannot be reversed — this decision is final.
If you feel that promotional offers are encouraging you to spend more, you can unsubscribe from all ez96 marketing communications in your account settings — your decision, your control.
Playing responsibly does not mean you cannot have fun — it means enjoying online entertainment in a smart and controlled way. Here are practical guidelines we share with all ez96 users:
You Are Not Alone: Gambling addiction is a treatable mental health condition. Seeking help is a sign of strength, not weakness. The ez96 support team is also ready to help you access the self-control tools you need.
Answers to the most frequently asked questions by ez96 users regarding our responsible gaming policies and tools.